Date: 2009-06-22 Title: Forking* Hell! Abstract: Noisy neighbours. Tags: complaints, customer service, forklifts, noise, beeping, reversing, BEEP! BEEP!

March 16

Mr Marsden,

Thank for you email, please accept our apology for the delay in responding to you regarding this complaint. Due to a new complaint system being instigated and problems arising from its application, your complaint was not allocated correctly, hence the delay in response.

We apologise for any inconvenience caused and hope to resolve you complaint at the earliest opportunity.

Is this complaint with regard to Forking Noisy Bastards that you complained about in October last year? When I looked into this originally the company did have a 24hr operating licence, that being said if they are causing a noise disturbance to you we would be able to take some action. I have put a letter in the post to you detailing our service hours and contact numbers, please can you use our response service next time the noise is happening so that an officer can visit and assess the nuisance.

Once again, sorry for the delayed response.

Regards

Noise & Nuisance Officer

May 12

Thanks, Noise & Nuisance Officer.

Please find attached a scan of the Noise Disturbance Diary and a MP3 recording of the noise.

I haven’t been able to get any of our neighbours to witness the noise. I believe that this maybe because our location is unique in that everyone else has some barrier between them and the source of the noise (e.g., the warehouse building itself or the surrounding fence). If you care to view Google maps you can see the view from the entrance to the works site straight through to our flat on the first floor, to the right.

I’d very much appreciate anything you are able to do to bring an end to this disturbance as currently my wife and I are having two or even three nights a week of interrupted sleep thanks to this noise.

Kind regards,

David Marsden

May 28

Dear Noise Nuisance Officer,

Could you please acknowledge receipt of my email of 12 May, below and let me know what the next steps will be.

Many thanks.

June 1

Further to this, please see this video, demonstrating perfectly the noise pollution I am complaining about and a what appears to be a perfect solution:

Note that I am emailing you at 1:54 am after being woken up yet again by this disturbance.

June 3

Noise & Nuisance Officer has not responded to any of my emails, below. Does she still work there?

10 minutes ago

Is there anybody out there?

Having been woken up by these forkers yet again on a Sunday night at 3am - and they are still going, started at 11pm - I am at the point of losing it. I commute for an hour and a half to work meaning I have to be up at 6:30. What are they doing that can only be done in the small hours? Drugs? Bombs? Anyone care?

From a Council Tax paying resident in the forgotten town of Shitton.

Good night, sleep well!

*Thanks to Andy C