Oh, well the day just gets better! Our payroll service has been unable to collect funds from CAF Bank to pay salaries. What an absolute shitshow this has turned out to be.

I am “currently number 28 in the queue”. Which is better than the previous “we cannot answer your call” effort, I suppose.

Anita Harper, a charity accountant, wrote: “Something has obviously gone catastrophically wrong within CAF Bank. But the immediate problem is that it is payday and it’s not possible to pay the staff. Or speak to CAF.”

I was no. 2 in the queue to get put on hold yesterday. Today I’m no. 60!

54 minutes on hold.

Statement from CAF Bank.

…the transition to the new service has not been an easy process for all of our customers.

At least it’s not just me.

So far today I’m locked out of the new work bank account and the old work pensions account, and then I “upgraded” to the shiny new password manager web app and - hey presto! - lost all my passwords. Not sure it’s safe for me to go and pick up the kids today.

Whoever did the CAF Bank redesign and new login security protocol must be having a very bad day today. I know I am.

We hired a recommended, highly experienced copywriter to rewrite everything on our six months late new website, to make it accessible to a diverse audience. We all think he’s done a great job. So obviously now we’re rewriting his rewrite. 🤷‍♂️

These meetings are usually as dry as a bone. This one was unexpectedly raw and bloody.

Trustees meeting tonight. Must be a few years since we had an evening meeting. In person, too.

Trustees meeting tonight. Must be a few years since we had an evening meeting. In person, too.

Obviously I’m in a work meeting.

A pint of beer and a menu are on a wooden table, with a vase holding a single flower in the background.