Haha, Google NotebookLM. 🧑‍🔧

In summary, Marsden’s experiences with customer service are a litany of systemic failures, from technological glitches and long wait times to outright bureaucratic obfuscation and a perceived lack of accountability. He often finds himself needing to invest significant personal time and effort to resolve issues that should be straightforward, akin to a lone individual constantly trying to mend a leaky public faucet while the municipality debates the philosophy of water.