Déjà vu this week, as I spent time trying to help my mum reply to an email and send an attachment.

I can’t do it. Please do it for me!

Simultaneously, I receive email with attachment from mum. Not a reply, though - a new email.

“OK, so just reply to the email you need to reply to and send the attachment like you did to me just now.”

I don’t know what his email address is!

To cut a long story short, I discovered that her old Tiscali email account hasn’t sent or received email since 2019!

And because it was set as her default email in her Gmail settings, she couldn’t reply to emails.

Hence she sent a new email to me, and why she couldn’t do the same with the person who’s email address she “didn’t know”, as the address is helpfully hidden in the UI.

I asked her why she didn’t tell me before, and she quickly changed the subject.