Dear Amazon,
I just wanted to let you know that the courier firm you use for next-day delivery of Amazon Prime ordered goods are completely incompetent.
You know them as CityLink. I call them ShittyLink.
I timed my order so that delivery would be on a day when I was at home. They were supposed to deliver Tuesday 13 July. I waited in all day. Nothing.
Checked the tracking information on their website throughout the day. Nothing. Only after 5:30 did they update it to say that delivery had been attempted ‘but no one was in and card left’.
Nobody attempted delivery and no card was left.
Phoned to arrange redelivery for today 15 July, when I’m at home again as I was out all yesterday. ShittyLink acknowledge they agreed to this request. Tracking information states they tried to deliver again yesterday, no one was in (of course) and the left a card (which, of course, they didn’t).
Phoned them again just now and they ‘offered’ to ask one of their drivers to see if he could deliver it ‘on his way home’. I declined this ‘offer’ and requested that they guarantee delivery today as agreed previously, along with a card apologising for being lying, incompetent bastards who make Amazon look stupid and treat their Prime paying customers with utter contempt.
This whole thing (not the first time this has happened, either) makes me want to stop buying from Amazon. I hope you will take this seriously in spite of my obvious and justified anger and sarcasm.
Yours sincerely,
A pissed off customer.
FAIL
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Update: reply from Amazon:
Dear Mr. Marsden,
Thank you for contacting Amazon.co.uk with your comments about Citylink.
I am very sorry to hear that you are not satisfied with the service that you have received.
We are committed to delivering your order from the moment it is placed. We take full responsibility should any item become lost or damaged while being delivered and we are more than happy to replace these items at our own cost. This is not a common occurrence but when it does happen, we will endeavour to find a solution.
Please be assured that we monitor the service that our carriers provide and if we feel that the service reflects negatively upon Amazon.co.uk, we will take measures to ensure corrective actions are taken. The feedback that you have provided will be used in our efforts to improve the service.
At the moment, we are not able to promise you that your future orders will not be dispatched by this method, but will continue working with all of our carriers to drive improvements for our customers.
We apologise for any inconvenience caused by this issue and hope this will not discourage you from shopping with Amazon.co.uk in the future.
Did I solve your problem?
Warmest regards
Claire
Amazon.co.uk
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